Car Rental FAQ
Rental Pricing
What is Estimated Rental
Price?
The Estimated Rental Price includes the
total of all known rates, taxes, fees, surcharges and
applicable drop off charges that you must pay either by law or
by local policy for the length of a particular car rental
request. This price does not include optional services such as
insurance waivers, special equipment, mileage charges, or
gasoline etc. It also does not include extra day or hour
charges that can result from a late return of the rental car.
This price is provided so you can better estimate the total
price you may pay to the rental car company for your car, but
is not a guarantee of your total charges.
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Are there special taxes for car
rentals in countries outside of the US?
Yes, there
can be some mandatory taxes that are only applied in certain
countries. Check with the car company when you are picking up
your car.
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Are taxes and
insurance included in the quoted rate?
No, taxes
and insurance are not included in the quoted rate.
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What is the
difference between base rental rate and total
charges?
The base rate is the amount of the rental
before any taxes, service fees or mandatory insurance charges
are included. Total charges would include all additional
fees.
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What are CDW,
PAI, TPI, VAT, VLF and airport taxes? Do I have to pay
them?
CDW is Collision Damage Waiver, PAI is
Personal Accident Insurance, TPI is
Theft Protection
Insurance, VAT is Value Added Tax, and VLF is Vehicle License
Fee. Airport taxes are the fees that the airports charge to
car companies for the use of their terminals, railroads, and
roads; plus other service charges mandated by the airport.
Yes, some of these various taxes and charges are mandatory and
you will be advised of them at the time of car pick up.
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Reservation Process
Will the car company that confirms
my reservation be the same one that provides my
car?
Not always. Some car companies have
affiliates they use.
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Will I need a
credit card in my name to rent a car?
Yes, the
driver will need to present a valid credit card in the
driver's name. Debit cards are not accepted.
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How old do I
have to be to rent a car?
Most major car rental
companies require renters to be a minimum of 25 years of age.
Some car rental companies do allow renters at the minimum age
of 18 but there is an increase in the rate of the rental and a
deposit is required.
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Do I need a
foreign drivers License?
Not all car companies
require you to have a license from the country in which you
are driving. Check with your car rental agency prior to pick
up to be sure you are prepared.
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Are car
accessories available?
Many rental agencies offer
car accessories such as child seats, ski racks, tape/CD
players, etc. You can request these at the time of reservation
in the "Special Requests or Information" section of the
Interactive Affiliate Network Secure Car Reservation form when
making your car rental reservation. Extra charges may apply
for these items and they are based on availability.
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Can I
modify/change an existing reservation?
Yes;
however, modifications may cause rate changes. Car rates can
change daily, or even hourly, so changes you make to your
reservation after
confirmation can affect the original
rate.
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Is there a
shuttle service to my rental car?
Many rental
agencies offer shuttle service to the car pick up location
from the airport. You will need to ask about this service
prior to your arrival or check at the airport.
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Will I
receive the make/model of car I have
reserved?
Receiving the requested make or model of
car depends upon availability at the time of your arrival to
pick up the vehicle. We cannot guarantee the make or model you
will receive.
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Miscellaneous
Are there seperate rules for local
renters?
Many rental agencies do have additional
rules and regulations for local renters or individuals not
traveling by plane to their rental destination. Unlimited
mileage and additional fees may vary. Contact your rental
agency directly when you receive your confirmation number for
further details specific to your reservation.
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What type of
customer service is offered?
After submitting your
reservation request, you will be provided with an email
address to use to make inquires about your request. Our
qualified and friendly agents are available 24-hours a day, 7
days a week, 365 days a year (including holidays) to answer
your questions. All you have to do is ask.
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